Pinterest troubleshooting guides
Troubleshooting guides for Pinterest.
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Pinterest Not Working or Not Loading? How to Fix It
Pinterest not loading, crashing or acting strange? Pinterest’s own troubleshooting steps for the app and browser, plus fixes for login, uploads and hacked accounts.
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App errors & performance
Crashing, freezing, blank screens, "something went wrong" and outages.
- Pinterest Catalog Errors and Products Not Showing: Data Source Error Codes Explained Catalog requirements, required fields, hosted vs manual feeds, why products stop showing (including the 7- and 90-day rules), what the main data source error codes mean, and appealing a rejected data source.
- Pinterest Pin or Video Won’t Upload? Check Pinterest’s File Types, Sizes and Lengths Uploads that fail because of file type, size, length, encoding or text limits: Pinterest’s image and video specs, aspect ratios, safe zones, and what to try next.
- Pinterest Rich Pins Not Showing or Not Updating? How to Fix Them The three types of rich Pins, adding meta tags to your site, the 24-hour sync, why product details disappear, how manual edits overwrite data, and turning rich Pins off for one page.
Login & access
Passwords, login codes, two-factor and "can’t log in" problems.
Hacked & security
Compromised accounts, suspicious logins and recovery scams.
- Pinterest Account Hacked? Secure It and Turn On Two-Factor Authentication What to do if someone got into your Pinterest account: reset your password (which logs out every device), turn on two-factor authentication, backup codes, and Pinterest’s security tips.
- How to Report or Block Someone on Pinterest Reporting Pins, accounts, comments, messages and boards, what happens after you report, blocking and unblocking, and what a blocked person can still see.
Disabled & restricted accounts
Suspensions, restrictions, appeals and account status.
- Pinterest Account Deactivated or Suspended? Why It Happens and How to Appeal What a Pinterest deactivation notice means, the four policy areas behind most deactivations, how to appeal through Pinterest, copyright appeals, and telling it apart from a security lock or your own deactivation.
- Pinterest Ad Rejected or Not Running? Ad Review, Appeals and Declined Payments Ad review timing, disapproval emails and appeals, edits that restart review, declined payments that pause campaigns, regional availability, and requirements for shopping, collections and retargeting ads.
- Pinterest Boards: Create, Edit, Share, Archive or Delete a Board (and Restore It) Creating a board, group boards and collaborators, sections, moving and merging, board types, editing the name, description, cover and header image, archiving vs deleting, deleting a board (and its Pins), the 7-day restore window, and the board tabs.
- Pinterest Business Account: Create One, Convert Your Personal Account, or Switch Back Creating a new business account, converting a personal one (must be public; Pins and followers stay), linked accounts (no longer supported), connecting and switching between accounts, and paying bills before switching back to personal.
- Change Your Pinterest Email or Username (and Fix “Email Already in Use”) Finding and changing your email, the verification code, “already in use” (deactivate and wait 7 days), username rules, someone signing up with your email, and Google or Apple logins.
- Can’t Claim Your Website on Pinterest? How to Verify It (Tag, File or DNS) Why claiming matters, the three verification methods step by step, which method suits Wix, WordPress, Shopify, GoDaddy and others, subdomains, Etsy shops, and fixing a claim that won’t verify.
- How to Deactivate or Delete Your Pinterest Account (and Undo It Within 7 Days) Deactivate (a pause) vs delete (permanent after 7 days), steps on desktop and mobile, checking without reactivating, business accounts and bills, and reusing your email or username.
- Pinterest Pins or Boards Missing? Why They Disappeared and How to Find Them Everything gone (a second account), a deleted board (restore it within 7 days), a group board gone (left or removed), or a few Pins gone (policy removals).
- Pinterest Parental Controls and Teen Safety: Parental Passcode and Teen Settings The parental passcode (what it locks, setup, turning it off), Pinterest’s teen defaults by age, the minimum age, wrong birthdays, and anonymous reporting and blocking.
- Pinterest Privacy Settings: Private Profile, Private Boards, Search and Ads Data Private profiles, private (formerly secret) boards, search privacy for Google, and Pinterest’s ads personalization, generative AI and cookie settings, with the EU and UK differences.
Feed & notifications
Notifications not arriving and feeds that won’t refresh.
- Pinterest Home Feed Showing the Wrong Pins? Use the Tuner and Clear Search History Why Pinterest shows the Pins it does, the Home feed tuner’s four tabs (Activity, Boards, Interests, Following), private and archived boards, and clearing recent searches.
- Pinterest Messages: Who Can Message You, Message Requests, and Sending, Hiding or Deleting Message settings by group (Inbox, Requests, Don’t deliver), teen messaging limits, sending messages and sharing Pins, boards and profiles, replies, voting, hiding and deleting conversations.
- Pinterest Notifications Not Working? Turn Push, Email and In-App Alerts On or Off Pinterest’s three kinds of notifications, editing them in Settings > Notifications, phone permissions for push alerts, unsubscribing from emails, and emails for an account that isn’t yours.
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