Snapchat troubleshooting guides
Troubleshooting guides for Snapchat.
New and recently updated
App errors & performance
Crashing, freezing, blank screens, "something went wrong" and outages.
- Snapchat Lens Missing, Custom Filter Rejected, or Making Your Own Lens Missing Lenses and Lens Explorer, the end of On-Demand Geofilters, business Filters, Snapchat’s custom Filter and Lens rules and file specs, and creating your own Lens in Lens Studio.
- Snapchat Memories Missing, Not Loading or Not Backing Up? How to Fix It (and Storage Limits) Fix missing, grey or stuck Memories, check that your backup is complete, and what the 5GB free limit, storage plans and January 2027 archiving mean.
- Snapchat Not Working or Keeps Crashing? How to Fix It Features that won’t load or respond, the app crashing or not opening, and how to report a bug to Snapchat.
- Snap Camera Not Working? It’s No Longer Available: How to Uninstall It and Fix Your Webcam Snap Camera is no longer available: uninstalling on Mac and Windows, quitting it when it won’t uninstall, switching your webcam back, and the alternatives.
- Snapchat for Web Not Working? Fixes for Access, Calls, Audio and Video Can’t access web.snapchat.com, logged out on another computer, others can’t hear or see you, or you can’t hear them.
Login & access
Passwords, login codes, two-factor and "can’t log in" problems.
- Can’t Create a Snapchat Account? Sign-Up Steps and Sign-Up Errors How to sign up for Snapchat, and why SS06, SS07 or SS18 errors stop you creating an account on some devices.
- Can’t Log In to Snapchat? Locked, Disabled, Forgotten Password or Username Login error codes (SS01–SS10, C02A, C14A), locked and temporarily disabled accounts, the 48-hour wait, reactivating within 30 days, forgotten passwords and usernames, and hacked accounts.
- How to Download Your Snapchat Data and Memories (and Why the Export Is Taking So Long) Requesting a full or Memories-only export from My Data, what the file includes, the 7-day timeline, opening the zip, wrong email, and a download request you didn’t make.
Hacked & security
Compromised accounts, suspicious logins and recovery scams.
- How to Block Someone on Snapchat (and What Happens When You Do) Block from the Chat screen in a few taps, what blocking hides (Snaps, Chats, Stories, Snap Map), group chats, unblocking, and reporting.
- Snapchat Hacked? Signs Your Account Is Compromised and What to Do Signs someone else is using your Snapchat, changing your password, checking your email and number, ending unknown sessions, and getting help.
- Snapchat Privacy Settings: Who Can Contact You, See Your Story, and How to Control Ads Who can contact you (Friends or Friends and Contacts), who can view your Story, Activity Indicator, Bitmoji and Selfie settings, ad preferences, and removing ads.
- How to Report Someone on Snapchat: Accounts, Snaps, Chats, Public Profiles and More Press and hold, then Report: steps for accounts, Snaps, Stories, Chats, Public Profiles, ads, Lenses and Sounds, plus underage accounts, EU/UK legal reports and what happens next.
- How to Hide Your Location on Snap Map (Ghost Mode) Turn on Ghost Mode, choose which friends see your location, pause Now Playing, and why you can’t switch Snap Map off completely.
Disabled & restricted accounts
Suspensions, restrictions, appeals and account status.
- Snapchat Account Locked? Temporary vs Permanent Locks, Device Bans and Appeals Temporary and permanent locks, unlocking at accounts.snapchat.com, appealing in the app, device bans, third-party app locks, and downloading your data.
- Change Your Snapchat Username, Display Name, Email or Phone Number (Rules and Limits) Username (once a year, 3–15 characters), display name (any time), email and mobile number changes, verification, and why friends see your old name.
- Snapchat Creator Tools: Brand Invites, Ad Codes, Paid Partnership Labels, Promoted Snaps and Subscriptions Brand and Ad Partner invites, ad codes, the Paid Partnership label, why a promoted Snap or ad gets rejected, promote refunds, and Creator Subscriptions.
- How to Delete or Deactivate Your Snapchat Account (and What Happens Next) Delete through the accounts portal, the 30-day deactivation window, reactivating, downloading your data first, and what Snapchat keeps.
- Snapchat Family Center: Set It Up, Invite Your Teen, and Fix “Can’t Access” Snapchat’s parental tool: who your teen talks to (not what they say), new friends, location requests, place alerts, content limits, and the 18+/13–17 age rules.
- Snapchat+: Cancel, Get a Refund, Fix “Restore Failed” and Missing Features Cancel where you subscribed (App Store, Google Play or web), refunds by region, the 24-hour trial rule, Restore Failed, the card check charge, and Platinum.
- Snapchat Public Profile and Public Story: Where “Everyone” Went, Edit, Auto-Save or Clear The “Everyone” Story option became My Story · Public. Who sees it, replies, age rules, editing your Public Profile, auto-saving Stories, follower count and clearing it.
Messages & Messenger
Messages not sending, delivering or loading.
- Snapchat Calls Not Working? Make, Answer and Stop Calls (CallKit, Speaker, Non-Friends) Starting voice calls (up to 32 people), speakerphone switching, answering from the lock screen with CallKit, calling from iPhone Contacts, “Not on Snapchat”, blocking calls from non-friends, and basic fixes.
- How to Add Friends on Snapchat, and What to Do When You Can’t All the ways to add friends, ignoring requests and your uploaded contacts, then Snapchat’s four reasons adding fails: blocked, deleted account, too many friends or too fast.
- Snapchat Friend Emojis, Best Friends, Charms, Snap Score and Plans Explained Every Friend Emoji explained, Best Friends (up to 8, private), Charms and hiding them, your Friendship Profile, Snap Score, and Plans (which replaced Countdowns).
- Snapchat Group Chats: Create, Join, Add or Remove People, Leave, and Clear From Your Feed Starting and joining groups, the 200-friend limit, adding and removing members, why leaving deletes your messages, clearing a group from your feed, Group Profiles, Streaks and mentions.
- Snapchat My AI: Remove, Unpin, Mute or Delete Your Data (and What It Knows About You) Unpin, clear, re-pin or mute My AI, delete your My AI data (and Team Snapchat chats), stop location sharing, and what My AI stores and remembers.
- Save or Delete Snapchat Chats and Snaps (Even After They’re Saved) Save or unsave messages, why Save in Chat is missing, delete messages and Snaps (including saved ones you sent), what friends see, and when you can’t delete.
- Snapchat Snaps Not Sending or Loading? How to Fix It Snaps that won’t send or load: update (on both phones), connection, clearing Snapchat’s cache on iPhone and Android, and a full restart.
- Snapchat Streak Disappeared? Why It Happened and How to Restore It Why Streaks expire (Chats don’t count), the hourglass warning, missing day counts, group Streaks, and restoring a lost Streak.
- Snapchat Topic Chats: Join, Leave, Mute, Hide From Your Profile, and Who Sees Your Messages Finding and joining Topic Chats, polls, muting, leaving silently, the profile pills friends see, what’s public, sharing a message to Spotlight, and reporting messages.
Feed & notifications
Notifications not arriving and feeds that won’t refresh.
- Snapchat Notifications Not Working? Fixes for Phone and Snapchat for Web Phone notification settings, plus Snapchat’s fixes for Snapchat for Web: Bitmoji settings, Chrome, Edge and Safari, and Windows, Mac and ChromeOS permissions.
- Snapchat Spotlight: No Views, “Submitted” Status, Comments Pending, Reposts and Favorites Check Submitted vs Live, eligibility rules, posting from the web, comment approval and Pending comments, Snap Comments, reposts, favorites and trending labels.
- Snapchat Stories: See Who Viewed, Private and Shared Stories, Following, and “Limited Distribution” Who viewed and screenshotted your Story, private and shared Stories (up to 20), watching and following Stories, and Story moderation statuses.
Not sure which guide you need?
Answer a few questions and we’ll suggest the best match.
Start the Fix Finder