X (Twitter) troubleshooting guides
Fixes for X (Twitter) problems, starting with login and locked accounts.
New and recently updated
App errors & performance
Crashing, freezing, blank screens, "something went wrong" and outages.
- X (Twitter) App Not Working on iPhone or iPad? How to Fix It Fix the X app on iPhone or iPad: supported iOS versions, install problems and storage, VPNs, logging out and back in, reinstalling, “Unauthorized” errors and keyboards.
- Can’t Post on X (Twitter)? Character Limits, Media Limits and Other Fixes Why you can’t post on X: the 280-character limit, four media items per post, longer posts for Premium, locked or limited accounts, and post source labels.
- X (Twitter) Profile Photo Not Uploading or Can’t Edit Profile? Sizes and Fixes Fix X profile photo and header uploads, a missing display name option, birth date limits, pinned posts, header cropping and browser issues.
- X.com Not Working in Your Browser? How to Fix It x.com won’t load or shows errors in a browser: connection and VPN, incognito, browser updates, cache and cookies, extensions and ad-blockers, connected apps.
Login & access
Passwords, login codes, two-factor and "can’t log in" problems.
- Can’t Log In to X (Twitter)? Find Your Exact Problem and Fix It Forgot password, no code, "Locked out", locked account or hacked — the right official fix for each.
- Can’t Change or Confirm Your Email on X (Twitter)? How to Fix It Update your X email, fix “already in use”, confirm it with Confirm now, why an unconfirmed email blocks some features, and unexpected email-change alerts.
- How to Deactivate or Delete Your X (Twitter) Account, and What Happens to Subscriptions Deactivate an X account step by step, why app-store subscriptions keep charging, the 30-day window to reactivate, and what deactivating won’t fix.
- How to Download Your X (Twitter) Archive, and Fix It When It Won’t Download Request your X data archive, verify by code, wait a few days, then download the .zip on the same browser with a confirmed email, plus what’s inside.
- X (Twitter) Two-Factor Authentication: Set Up, Fix Codes, Use a Backup Turn on X two-factor (app, security key, or text for Premium), switch methods at login, backup codes, temporary passwords, and turning it off.
Hacked & security
Compromised accounts, suspicious logins and recovery scams.
- X (Twitter) Posting on Its Own? Remove Connected Apps and Log Out Other Sessions Revoke third-party app access, log out of other devices, understand app permissions, and spot apps that ask for your X password.
- Grok on X (Twitter): Find It, Stop AI Training on Your Data, Delete History Find Grok on X, opt out of AI training and personalization, delete your Grok conversation history, protect your posts, and what happens when you add Grok to a chat.
- Got a Suspicious Login Alert or Phishing Message on X? What to Do New-login and email-change alerts, spotting fake X login pages and emails, password reset protection, two-factor (including the text-message change) and strong passwords.
- X (Twitter) Protected Posts: Private Account Problems and What Followers See What protecting your X posts changes: follow requests, no reposts, search engines, replies, links and media, unprotecting, and private posts showing up in search.
- How to Report a Post, List or DM on X (Twitter), and What Happens Next Report posts, Lists and DMs on X, what changes after you report, why reported messages vanish, and the “suspicious content” warning in DMs.
Disabled & restricted accounts
Suspensions, restrictions, appeals and account status.
- X (Twitter) Account Locked or Limited? How to Unlock It Unlock an X account by phone, email or reCAPTCHA, what “limited” means, why you can post on the web but not the app, and appeals.
- X (Twitter) Account Suspended? Why It Happens and How to Appeal Why X suspends accounts, the prompts that can unsuspend you, filing an appeal, deactivating a suspended account and getting a copy of your data.
- “Unable to Follow More People at This Time” on X (Twitter)? Follow and Daily Limits Why X says “You are unable to follow more people at this time”: the daily limit, following too fast, the 5,000 ratio limit, locked accounts and banned follow behavior.
- Can’t Change Your X (Twitter) Username? Rules and Fixes Change your X @username, the character rules, “username taken”, the difference from your display name, and what changes for followers.
- X (Twitter) Creator Subscriptions: Cancel, Refunds, Payment Declined and Missing Content Cancel a creator Subscription on iOS, Android or x.com, why deactivating doesn’t stop charges, declined payments, missing Subscriber content, errors and badges.
- X Premium Blue Checkmark Missing or Removed? Why and What to Do Why your X Premium checkmark is missing or was removed, the review after profile changes, which tier includes it, and features that need it.
Messages & Messenger
Messages not sending, delivering or loading.
- X (Twitter) DMs Not Working? Can’t Send, Missing Messages, Requests and Read Receipts Why you can’t DM someone on X, where missing messages go (Requests and the quality filter), deleting and editing DMs, read receipts, snooze and group chats.
- Mute vs Block on X (Twitter): Stop Unwanted Posts, Replies and Mentions Unfollow, Show less often, mute (accounts and words), block, filter notifications and report on X, what the other person can tell, and controls on who sees you.
Feed & notifications
Notifications not arriving and feeds that won’t refresh.
- Old Posts Missing From Your X (Twitter) Profile? Why They Disappear Why X shows only your most recent 800 posts or 3,200 posts and replies, why older posts don’t show in search, and why your post count can be wrong.
- X (Twitter) Notifications Not Working? How to Turn Push Notifications Back On Turn X push notifications back on, check your phone allows them, choose notification types, and get or stop alerts when an account posts or goes live.
Videos & playback
Videos not loading, buffering or showing errors.
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