Facebook troubleshooting guides
Step-by-step fixes for the Facebook problems people search for most — from a missing Marketplace to hacked and disabled accounts. Every guide starts with safe checks, covers iPhone, Android and computer, and links Meta’s official help when only Meta can act.
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Facebook Not Working Right Now? Find Out Why and Fix It
Is Facebook down or is it just you? Run the 60-second outage test, then follow the right fix for your exact problem on iPhone, Android or computer.
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App errors & performance
Crashing, freezing, blank screens, "something went wrong" and outages.
- Facebook App Keeps Crashing? Fixes for iPhone and Android Crashes, freezes and “won’t open” — the safe fixes in order, for iPhone and Android.
- Can’t Post on Facebook? How to Post, and What to Check When It Won’t Work How to make a post on each device, then the usual reasons posting fails and which guide fixes each one.
- Can’t Upload Photos to Facebook? Size Limits, Formats and Fixes Meta’s photo size and format advice, connection and app fixes, ad blockers, and what to do if you’re blocked from uploading.
- How to Clear Facebook’s Cache on iPhone, Android and Your Computer Clear Facebook’s temporary files on Android, iPhone and browsers, and know exactly what each option deletes.
- Facebook Lite Not Working? Fixes for Loading, Login and Crashes Not opening, not loading, keeps stopping or won’t log in: Android fixes for Facebook Lite, in the right order.
- Facebook Profile Picture Not Changing? How to Add or Change It on Any Device Change your profile picture from your profile or Accounts Center, the Meta Verified exception, and fixes when it won’t update.
- “Sorry, Something Went Wrong” on Facebook? What It Means and How to Fix It The general Facebook error, decoded by where you see it: login, posting, sharing, Marketplace, settings or everywhere.
Login & access
Passwords, login codes, two-factor and "can’t log in" problems.
- Facebook Account Locked? How to Unlock It Safely A security lock, not a ban: Meta’s Get started unlock steps, code problems, and what to do if you can’t log in.
- How to Add, Remove or Change Your Email or Phone Number on Facebook Add, remove or change your email or mobile number in Accounts Center, on any device, and fix missing confirmation codes.
- Can’t Create a Facebook Account? Sign-Up Steps and Fixes Meta’s sign-up steps on every device, plus fixes for unrecognized numbers, numbers already in use and old accounts.
- Can’t Log In to Facebook? Find Your Exact Problem and Fix It Forgotten password, lost email or phone, too many attempts and identity checks, all in one place.
- Facebook Asking You to Confirm Your Identity? How to Pass the Security Check Date of birth, security questions, ID upload or video selfie: what Facebook’s security check asks and how to pass it safely.
- Deactivate or Delete Your Facebook Account: What Happens, How to Do It, and How to Undo It Deactivate vs delete explained, Meta’s steps for each, the 30-day cancel window, and how to reactivate.
- Facebook and Instagram Not Linking? Add or Remove Accounts in Accounts Center Add Instagram to Accounts Center on any device, swap the linked Facebook account, and remove accounts you don’t want.
- Facebook Login Code Not Received? How to Get Back In SMS or email codes not arriving, codes rejected, new phone numbers and traveling abroad.
- Facebook Passkey: How to Create One, and What to Do When It Won’t Work Create, use and remove a Meta passkey, plus the phone, computer and browser versions it needs to work.
- Facebook “Session Expired” or Keeps Logging You Out? How to Stay Logged In Logged out again and again? Rule out a security sign-out, then fix cookies, browser privacy settings and app data.
- How to Turn On Two-Factor Authentication on Facebook (and Why It Asks for a Code Every Time) Turn on two-factor authentication on every device, choose a method, save recovery codes, and stop repeated code prompts.
Hacked & security
Compromised accounts, suspicious logins and recovery scams.
- Facebook Posting Spam on Its Own? How to Stop It and Clean Up Your Account Secure your account, check logins and apps, review your Activity Log, delete what you didn’t create, and report spam.
- Facebook Advanced Protection: How to Turn It On (and Who Must) What Advanced Protection is, who must turn it on, the steps on a computer and phone, spotting a fake email, and unenrolling.
- Block, Unblock or Unfriend Someone on Facebook: What Happens and How Where the Block option is now, what blocking does, nicknames, other profiles, unfriending, and blocking from a Page.
- Someone Made a Fake Facebook Account of You? How to Report Impersonation Report a fake profile or Page pretending to be you or someone you know, warn friends, and limit the damage.
- Facebook Account Hacked? How to Get It Back and Lock It Down A calm, step-by-step route back in through facebook.com/hacked, and how to lock the account down afterwards.
- Facebook Page Hacked or Lost Admin Access? How to Get It Back Removed as admin or Page taken over: Meta’s steps to find out which, secure the hacked profile, and lock the Page down.
- Facebook Phishing: How to Spot Fake Emails, Links and Login Pages Meta’s signs of phishing, the only email domains Meta uses, how to report phishing, and what to do if you clicked.
- How to Report a Post, Profile, Page or Message on Facebook (and When You Can’t) Where the Report option is for posts, profiles, Pages, comments, messages, groups, events and ads, and what to do when you can’t report.
- Who Can See My Facebook Posts? Change a Post’s Audience, Your Default and Past Posts Pick the audience before you post, change it afterwards, set a default, and limit all past posts to Friends.
Disabled & restricted accounts
Suspensions, restrictions, appeals and account status.
- Facebook Account Disabled or Suspended? What It Means and How to Appeal Suspended, disabled, locked or restricted? Identify your notice and use the free official appeal.
- Facebook Ad Account Disabled or Restricted? What It Means and What to Do Ad account disabled, spending limited or advertising blocked: Meta’s restriction types, causes, and where to resolve them.
- Facebook Ad Payment Failed? How to Pay Your Balance and Get Ads Running Again Ads paused after a failed payment: Meta’s card checklist, Pay now, Add funds, and why ads may stay paused.
- Facebook Ad Rejected? Why It Happened and How to Fix or Appeal It Ad rejected: Meta’s reasons, edit vs new ad vs review, and the one mistake that can cost you your appeal.
- How to Cancel Meta Verified on Facebook (and Stop Being Charged) Cancel Meta Verified through Facebook, Apple or Google Play, avoid another charge, and fix “can’t find my subscription”.
- “Boost Unavailable” on Facebook? Why You Can’t Boost a Post and What to Do Read the Boost unavailable tip, then match it to Meta’s reasons: post type, expired or unpublished content, Page role, fbclid links, or account and Page restrictions.
- Can’t Create a Facebook Page? “Too Many Pages” Errors, Name Rules, and How to Create One Why Facebook won’t let you create a Page (new or restricted account, unconfirmed email, name rules, the “too many Pages” limit), quick technical fixes, and the full create-a-Page steps.
- Can’t Post or Comment in a Facebook Group? Why, and What You Can Do Admin limits, pending approval, Facebook restrictions or the app: find which one is stopping you posting in a group.
- Can’t Send or Accept a Friend Request on Facebook? Every Reason and Fix The 6,000-friend limit, friends-of-friends settings, pending and deleted requests, blocks, and what to do about each.
- Can’t Change Your Birthday on Facebook? Change It, Hide It and Find Friends’ Birthdays Change your birthday in Accounts Center, why Facebook may not let you, hide the date or year, and find friends’ birthdays.
- How to Change Your Name on Facebook (and Why It Might Not Work) Change your name in Accounts Center, the 60-day rule, adding a nickname, and what to do if the change won’t go through.
- How to Change Your Facebook Page Name or Username (and Why the Option Might Be Missing) Request a new Page name or create a username from Page setup, and what to check when the option isn’t there.
- Facebook Removed Your Post? Find Out Why, and How to Ask for a Review Who removed your post (Meta or a group admin), whether it counts as a strike, and how to ask for a review.
- How to Get Meta Verified on Facebook (and Why Verification Gets Stuck) Meta’s four subscription steps for Facebook, the 3-day deadline, two-factor and ID checks, and what blocks verification.
- Managing a Facebook Group You Admin: Members, Admins, Admin Assist, Pause or Delete Member requests and questions, limited membership, invite links, adding and removing admins (and why you can’t remove the creator), Admin Assist and undo, welcome posts, group experts, and pause vs delete.
- How to Boost a Facebook Post or Marketplace Listing (and Fix It If You Can’t) Boost a Marketplace listing or Page post step by step, budget and audience rules, editing and deleting, results, and fixes when Boost fails.
- Facebook Removed Your Post for Trademark or Copyright? Next Steps, Reporting and Rules Removed for trademark or copyright? Trademark removals can be appealed from the notification; you can also contact the rights owner. Rights owners: how to report.
- How to Lock Your Facebook Profile (and What “Profile Locked” Means) Lock or unlock your profile, what stays public, why the option may be missing, and what “Profile locked” means on someone else’s profile.
- Facebook Memorialized Account: Legacy Contact, Memorializing or Removing a Profile Set a legacy contact or Delete after death for yourself, or request memorialization or removal of a loved one’s profile.
- Meta Verified Not Working? Badge Missing, Can’t Edit Profile or Reach Support Badge missing or still showing, profile edits blocked, profiles that won’t add, and support you can’t reach: Meta’s fixes.
- Facebook Monetization “Not Yet Eligible”? How to Check Why and What to Do “Not yet eligible”: where to check monetization status on phone and computer, how to read each program’s criteria, and what blocks eligibility.
- Facebook Page Check-Ins or Tagging Not Available? Fix Your Page’s Address and Map Pin Add or fix your Page’s address, move the map pin correctly, and get check-ins and tagging working.
- Can’t Add Links to Your Facebook Page Posts? The Monthly Link Limit Explained Meta’s limit of links in 2 posts or comments a month for some Pages: what counts, what doesn’t (comment links, Meta links, ads), when it resets, and Meta One plan limits.
- Facebook Page Restricted, Limited or Unpublished? How to Check Page Status and What to Do Page reach down, ads or monetization blocked, or Page unpublished: open Page Status, read the violations, request reviews.
- Facebook Professional Mode Not Showing? How to Turn Pro Mode On or Off Where to find Turn on pro mode on every device, why it can be missing, and what changes when you turn it on or off.
- Facebook Profile Status: Where to Find It and What It Means Where Profile status is on each device, what each part means, and what to do about removed content or a limited feature.
- Facebook Jail: Restricted From Posting or Commenting? How Long It Lasts and What to Do Meta’s strike ladder, where to see your restriction and its end date, how to ask for a review, and how to avoid the next one.
- Can’t Find Someone on Facebook Search? People and Pages Not Showing Why a person or Page doesn’t show in Facebook search: vague searches, blocking, privacy settings, Page restrictions and indexing time.
Marketplace
Missing Marketplace, listings, buyer and seller messages.
- How to Buy on Facebook Marketplace (Safely), Step by Step Find an item, message the seller (or tap Send for “Is this available?”), find your chats, and stay safe before you pay or meet.
- Facebook Marketplace Jobs: Why You Can’t See It, Jobs Profile Privacy, Rules Jobs is a US test in select cities. Who sees your Jobs Profile, the discoverability setting, job post rules, and reporting employers.
- Facebook Marketplace Listing Not Showing, Pending or Removed? How to Fix It Pending, rejected or invisible to buyers? Check status, fix policy issues and test visibility.
- Can’t Send Messages on Facebook Marketplace, or Can’t Find Them? How to Fix It Why Marketplace messages won’t send (region, too many messages, access removed) and where to find your Marketplace inbox.
- Facebook Marketplace Not Showing? How to Get It Back Missing icon, "isn’t available to you" or restricted access — identify which one and fix it.
- Facebook Marketplace Ratings: Can’t Rate, Can’t Remove a Bad Rating, or Rating Dropped Ratings can only be given in the iPhone and Android apps. You can’t remove ratings you receive; you can change or delete one you gave, within time limits.
- Facebook Marketplace Scams: How to Spot Them and Sell or Buy Safely Verification-code tricks, fake payment alerts, overpayments and deposit scams, plus what to do if you already paid.
- Facebook Marketplace Search Not Working? Sort, Filter and Find New Listings Search, sort by Date listed or Distance, use filters and categories, and fix results that are old, far away or missing.
- How to Sell on Facebook Marketplace: Create a Listing and Fix “Next” Grayed Out Create a Marketplace listing on any device, list something for free, fix a grayed-out Next button, and Meta’s selling tips.
- Facebook Marketplace Shipping and Checkout Problems (Buyers) Why you can’t see checkout, when you’re charged, why an order was canceled, delivery times, and how to get a refund with Purchase Protection.
- Facebook Marketplace Shipping for Sellers: Payouts, Cancels, Claims and Tax Info When you get paid, the 10% fee, payouts on hold, auto-canceled orders, refunds and cancellations, Buy now disabled, claim appeals, tax ID, 1099s and ID verification.
- Facebook Marketplace Showing the Wrong Location? How to Change It Items from the wrong city, or your listing in the wrong place: Meta’s steps to change your Marketplace location.
Dating
Dating missing from the menu, profiles and matches.
- Facebook Dating Not Showing Up or Not Working? Reasons and Fixes Missing Dating? Check the 18+, 30-day account and country rules, then fix the app.
- Facebook Dating Scams: Warning Signs, What to Do, and Meeting Safely Romance-scam warning signs on Facebook Dating, what to do if you sent money, and Meta’s tips for meeting in person.
Feed & notifications
Notifications not arriving and feeds that won’t refresh.
- Can’t Join a Facebook Group? Every Reason and What to Do Pending requests, the 6,000-group limit, hidden groups, Pages that can’t join, bans and suspensions, from Meta’s own rules.
- Can’t Tag Someone on Facebook? Why Tags Fail and How to Tag People Why a tag won’t work or won’t show, how to tag in photos and check-ins, and how to review tags on your own posts.
- Can’t Comment on Facebook, or Comments Not Showing? Why and How to Fix It Missing Comment button, limited comments, group limits, restrictions and comments that won’t load, plus how to control who comments on your posts.
- Edit, Delete or Recover a Facebook Post: Archive, Trash and the 30-Day Limit Edit a post, archive or delete posts in bulk, restore from Trash within 30 days, change a post’s date and find old posts.
- Facebook Feed Not Updating or Showing Old Posts? How to Fix It Stuck on old posts or “Couldn’t refresh feed”: Home vs Feeds, connection and app fixes, and missing posts from friends.
- Can’t Find a Facebook Group, or Group Posts Not Showing? How to Fix It A group missing from search, a missing Groups tab, or group posts you can’t see: why, and what to do.
- Facebook Notifications Not Working? Fix iPhone, Android and PC No alerts or late alerts? Check the phone, the app and your Facebook settings — in that order.
- Facebook Suggesting People You Don’t Know? Why, and How to Remove or Hide Them Where suggestions come from, how to remove or block one, hide People You May Know for a while, and limit what Facebook uses.
- Facebook Restricted List: Hide Posts From a Friend (Like Your Boss) Without Unfriending Restricted friends only see your Public posts and info, and posts you tag them in. How to add or remove someone, plus Close Friends and Acquaintances.
- Facebook Story Not Showing or Won’t Upload? How to Fix It Can’t share a story, no photos to pick, a story that vanished, or friends who can’t see it: Meta’s rules and the fixes.
- Facebook Time Management: Daily Limit, Sleep Mode and Time Spent Where Facebook’s Time management settings are, how to see your average time, set a daily limit reminder, and schedule sleep mode, plus what sleep mode doesn’t mute.
- How to Turn Off or Limit Meta AI on Facebook and Messenger Turn off message sharing in a chat, switch off Page comment summaries, object to AI training, and what Meta AI can see in group chats.
Videos & playback
Videos not loading, buffering or showing errors.
- Can’t Upload a Video or Reel on Facebook? Fix Stuck, Failed and Low-Quality Uploads Stuck, failed or low-quality video and reel uploads: save a draft, fix the connection, use a supported file format, restart and update, or upload from a computer.
- Can’t Go Live on Facebook? Requirements, Fixes and How to Go Live The 60-day rule, 100 followers for Pages and professional mode, too many active broadcasts, connection and battery fixes, and how to go live.
- Facebook Page Videos: Post, Edit, Add Captions and Crosspost (Computer, iPhone, Android) Posting a video as your Page on every device, why editing needs a computer, captions (auto, written or .srt), and crossposting relationships between Pages, with Meta’s rules.
- Facebook Photos Not Loading? Fix Gray Boxes, Blank Images and Blurry Pictures Gray boxes, blank or blurry images and “content isn’t available”: connection, data saving, cache and browser fixes.
- Facebook Reel Music Not Working or Blocked? How to Add Music and Fix It Add music or someone’s audio to a reel, mix your sound, and what to do if your reel is blocked because of music rights.
- Facebook Reels Not Showing? Where Reels Went and How to Get Them Back Reels tab missing, Video tab gone, or no Reels in your feed: where Reels live now and how to get them back.
- Where Are My Saved Reels on Facebook? Find Saved and Liked Reels, and Download Your Own Saving reels and videos, where Saved Reels lives on a computer and in the app, why Liked is app-only, and why some liked reels don’t show up.
- Facebook Videos or Reels Have No Sound? How to Get the Audio Back Silent videos and Reels: unmute the video, then check Silent mode, volume, Bluetooth, Facebook’s Media settings and your browser.
- Facebook Videos or Reels Not Playing? Fix Buffering, Black Screens and Frozen Videos Buffering, black screens, frozen or endlessly loading videos and Reels: connection, data saving, app and browser fixes.
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