Messenger troubleshooting guides
Fixes for Messenger problems, starting with messages that won’t send or deliver.
New and recently updated
App errors & performance
Crashing, freezing, blank screens, "something went wrong" and outages.
- Messenger Calls Not Working? Fix Camera, Microphone and Sound Allow camera and mic in Chrome, Safari, Firefox or Edge, check phone permissions, unmute and pick the right device, and fix the connection.
- Messenger Not Working, Keeps Crashing or Won’t Open? How to Fix It The Messenger app crashes, freezes or won’t open or update. Meta’s storage, update and reinstall steps, using messenger.com, and reporting the problem.
Hacked & security
Compromised accounts, suspicious logins and recovery scams.
- How to Block Someone on Messenger (and What They’ll See) Block from any device, “block messages and calls” vs “block on Facebook”, what happens in group chats, multiple profiles, and alternatives.
- Messenger Privacy: Hide Your Active Status, Lock the App and More Hide when you’re active, lock Messenger with Face ID or a fingerprint, hide notification previews, and other privacy controls.
- Messenger Scams: Scam Detection, Reporting Fraud, and Protecting Your Money Meta’s scam detection for new chats, reporting suspicious or fraudulent payments, blocking and reporting a scammer, where scam messages land, and adding a payment PIN.
Disabled & restricted accounts
Suspensions, restrictions, appeals and account status.
Messages & Messenger
Messages not sending, delivering or loading.
- Messenger Chat History Missing? How to Restore Encrypted Chats (PIN Help) Restore encrypted chats with your PIN on a new device, reset a forgotten PIN, and why messages disappear in a browser.
- How to Download a Copy of Your Messenger Messages and Data Meta’s Export your information steps in Accounts Center, exporting to your device or an external service, and the messenger.com steps for Messenger-only (DEMA) accounts.
- Messenger Group Chats: Create, Add or Remove People, Leave, and Admin Controls Starting a group or community, adding people (they see old messages), why only admins can remove members, leaving (everyone is told), muting instead, admin roles and join approvals.
- Messenger Message Requests: Where to Find Them, Hidden Photos, and Who Can Message You Finding message requests on every device, accepting or deleting them, hidden photos, six-month auto-deletion, and choosing who can message you.
- Messenger Not Sending Messages? What Each Status Means and How to Fix It Stuck sending, “couldn’t send” or not delivered? Read the status, then fix the cause.
- How to Unsend a Message on Messenger (and What the Other Person Sees) Unsend for everyone vs remove for you, Meta’s steps for every device, and why the other person may already have seen it.
Feed & notifications
Notifications not arriving and feeds that won’t refresh.
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