Open data: verified facts about social media apps
The facts behind our free tools, as files you can download and reuse: official recovery routes, deletion grace periods, status pages, upload limits and character limits. Every row links to the app’s own help page and shows when we checked it. Free under CC BY 4.0.
- 5 datasets, 158 rows in total.
- Every row cites an official source.
- Independent: not affiliated with any app.
Datasets
Official account recovery routes
The official recovery or appeal page for each situation we cover (hacked, locked out, lost phone, suspended and more), per app, plus the EU’s certified out-of-court dispute settlement bodies.
Deactivate vs delete: grace periods by app
Whether each app lets you pause instead of deleting, and how long you have to change your mind after deleting, with links to the steps.
Official status pages for social media apps
Whether each app’s own help points to a public status page, a business-only page, mentions one without a link, or none we’ve found.
Photo and video upload limits by app
File size, length and format limits and recommendations each app publishes for photos and videos.
Character limits by app
Character limits for posts, bios, names, usernames, titles and comments, with each app’s username character rules where published.
How we build the data
- Official sources only. Each fact comes from the app’s own help center, blog or official account, or a regulator’s page. Pages the site owner pasted from an app’s help center are saved word for word in our research notes.
- Dated. Each row shows when we checked its source. We re-check guides on a schedule and when apps change.
- Conflicts shown, not hidden. When two official pages give different figures, both appear.
- One source of truth. The files are generated from the same data our tools and guides use, so they can’t drift apart. The build fails if any row points to a missing source or guide.
- Independently checked. New tools and datasets get a separate fact-check before they’re published. See our editorial policy.
How to cite
Example: SocialAppFix, “Deactivate vs delete: grace periods by app”, socialappfix.com/open-data/, accessed [date]. Licensed CC BY 4.0.
Journalists and researchers: for questions about the data, email hello@socialappfix.com.
Questions about the open data
Can I use this data in an article, app or research?
Yes. Everything here is free under the Creative Commons Attribution 4.0 license. Credit SocialAppFix and link to this page or the dataset’s tool page. Parts that come from someone else (for example the European Commission’s list of EU dispute bodies) should credit them too.
How current is it?
Each row carries the official source and the date we checked it, and each dataset shows its latest check. The files are rebuilt every time the site is updated, from the same data our tools use.
Is this official data from the apps?
No. SocialAppFix is independent and not affiliated with any app. We collect what each app publishes on its own help pages and link to it. Where two official pages disagree, we say so rather than picking one.
Found something out of date?
Please tell us which row and what the official page now says. We re-check it against the source and update the file.
Maintained by Michael Michael.
More free tools
- Fix FinderYou know something’s wrong but not what it’s called.
- Recovery Routes RegistryYou want the official link, not a scam “recovery service”.
- Account Recovery WizardYou can’t get into your account, or someone else did.
- Security CheckupYou want to stop a hack before it happens.
- Privacy CheckupYou want more control over what people see about you.
- Wellbeing CheckupYou want social media to take up less of your time and attention.
- Scam Message CheckerA message asks for money, a code or a quick login.
- Upload CheckerA photo or video keeps failing to upload.
- Is It Down or Just Me?An app suddenly stopped loading and you don’t know why.
- Delete or Deactivate PlannerYou’re thinking about pausing or deleting an account.
- Character CounterYour caption, bio or username won’t save.
- Error Message DecoderYour app shows “Something went wrong” or another vague error.
- Spot the Scam quizYou want to practice before a real scam reaches you.